IT helpdesk fix suggestions
Every new IT ticket gets an internal note with the likely fix from your own guides, before a technician opens it.
What changes
Today
Technicians open each new ticket and search the internal guides themselves to find the known fix.
With the agent
The agent reads each new ticket, searches your approved IT guides and posts an internal note with the likely fix. A weak match gets a standard note instead of a guess.
How it works
- A staff member raises an IT ticket.
- The agent reads it and searches your approved IT guides.
- A confidence check decides what to post. A weak match gets a fixed, approved note.
- The technician sees the note on the ticket and decides what to do.
Keep looking
More like this
- AutomationRun the back office
New hire onboarding setup
Add a new hire once and every checklist task, welcome email and IT request is set up for you.
- Your work platform
- Outlook or Gmail
- AutomationRun the back office
Who's out today post
One clear post in Slack every morning showing who's off today, and the whole week on Mondays.
- Slack
- Your HR system
- AI agentRun the back office
Staff policy answers by chat
Staff message a question about leave or company rules and get an answer from your own policy documents.
- Google Drive
Next step
Seen one you want?We'll build it around your team.
Book a 30-minute call. We look at how your team works, pick where an agent helps first, and build it. You own what we build.
- Automations deployed
- 100+
- Live clients in
- AU / SG / VN / ID
- Kickoff to live
- 2 to 4 weeks
- Code and data
- Yours
You own everything we build. No lock-in.
Not ready for a call? Request a free AI audit.