Shipment status replies
Customers asking where their shipment is get a reply drafted from your ops notes, for a person to check and send.
What changes
Today
Customers keep asking where their shipment is. Staff check emails, notes and tracking pages, then write much the same update again and again.
With the agent
The agent reads the latest ops notes and tracking updates for that shipment and drafts a short status reply. If something is unclear, like a delay with no reason noted, it flags it for the team.
How it works
- A customer asks about a shipment by email or message.
- The agent finds the shipment in your records and reads the latest notes.
- It drafts a short, plain status reply and flags any gap.
- A staff member checks the draft, fixes anything and sends it.
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Next step
Seen one you want?We'll build it around your team.
Book a 30-minute call. We look at how your team works, pick where an agent helps first, and build it. You own what we build.
- Automations deployed
- 100+
- Live clients in
- AU / SG / VN / ID
- Kickoff to live
- 2 to 4 weeks
- Code and data
- Yours
You own everything we build. No lock-in.
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